Returns

If you are not happy with your order for any reason, we'll be happy to take the good backs long as they are unworn and they still have the labels attached within 14 days of receiving your order.

Returns are processed within 3 working days of us receiving the goods back. This may take longer to process your return at Christmas or Bank Holidays.

Please allow up to a 3-5 working days for refunds to show on your account. We'll refund you by the same method as payment.

EXCHANGES

We can only exchange an item for a different size or colour in the same style or for a different product of the same price as the original item.

Return Information: Please ensure all packages are sent back recored delivery, as we cannot take responsibility for items damaged or lost in return transit.

SENT THE WRONG ITEMS?

We rarely make mistakes this can happen. If it's happened to you we're very very sorry and we'll do our best to get the right items to you as soon as possible.

Please get in touch with our Customer Service team at returns@freshegokid.com.

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