You have the right to exchange or return all products for a full refund within 28 days. As soon as we receive your returns shipment, we will process your requests and send you an email confirmation email. Shipping charges for the return of goods will be paid for by you and we will incur the cost of redelivering the exchanged goods.
Please note that we cannot refund any taxes, duties or cover returns shipping costs and that you are responsible for any times lost in shipping.
Returned item(s) must be unused, in its original packaging, with any labels still attached
We will give you a refund for the price paid of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will refund any money due using the same method originally used by you to pay for your purchase.
We will process the refund as soon as possible however this process may take up to 30 days following the day we receive your returned product(s).
Unless the item you are returning to us is deemed to be faulty, you will not be refunded the postage cost on that order.
We can only exchange an item for a different size or color in the same style or for a different product of the same price as the original item.
RETURNS & EXCHANGES PROCESS1. Fill out returns form and include it in your package.
FRESH EGO KID RETURNS
Units 3 & 3a Blackfriars Road
3. Include instructions on how we should process your return (e.g refund, for exchange to another size, style, etc.)
If you have any questions regarding the process, please contact us.