If you are not happy with your order, we'll be happy to take the goods back under the following conditions:
- We receive the returned product within 14 days following the date of delivery of the product
- The returned product is unused, in its original packaging, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; and
- None of the exclusions set out below apply.
The following products may not be returned under this policy:
- Goods that have been used, worn, washed, modified or damaged in any way.
We will give you a refund for the price paid of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).
We will refund any money due using the same method originally used by you to pay for your purchase.
We will process the refund as soon as possible however this process may take up to 30 days following the day we receive your returned product(s).
Unless the item you are returning to us is deemed to be faulty, you will not be refunded the postage cost on that order and the amount refunded will be less our returns processing fee which is £4.50.
We can only exchange an item for a different size or colour in the same style or for a different product of the same price as the original item.
Return Information: Please ensure all packages are sent back as recorded delivery, as we cannot take responsibility for items damaged or lost in return transit. You will be responsible for paying postage costs associated with returns under this policy.
SENT THE WRONG ITEMS?
We rarely make mistakes this can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.
Please get in touch with our Customer Service team at firstname.lastname@example.org.